Outdoor Furniture Warranties and Maintenance Guide
At Atleve, we take great pride in providing our valued customers with high-quality outdoor furniture that not only adds charm to your outdoor spaces but is also built to withstand the rigors of the elements. We understand the importance of having outdoor furniture that looks and functions its best, year after year. To ensure your complete satisfaction and peace of mind, we offer comprehensive warranties and detailed maintenance guidelines for our outdoor furniture collections.
Our Commitment to Quality
We are confident in the durability and craftsmanship of our outdoor furniture, and we stand by our commitment to delivering exceptional products. Your outdoor furniture is an investment in your outdoor living space, and we want to make sure it meets and exceeds your expectations.
What You'll Find in this Guide
In this guide, you'll find all the essential information you need to maintain your outdoor furniture and safeguard your investment. We've included:
- Limited Warranty Coverage: Details on the warranty coverage we provide for various aspects of your outdoor furniture, including the frame, finishes, cushions, and more. Our warranties are designed to give you peace of mind and ensure that your investment is protected.
- Maintenance Tips: General maintenance tips to help you keep your outdoor furniture looking great, including regular cleaning, protective measures, and hardware checks.
- Specific Materials Care: Care instructions tailored to the specific materials used in your outdoor furniture, whether it's wood, metal, wicker, aluminum, resin, stone, glass, or fabric.
- Warranty Exclusions: A clear outline of what our warranties do not cover, ensuring you have a full understanding of the terms and limitations.
- Making a Warranty Claim: A step-by-step guide on how to make a warranty claim if you believe your furniture is covered, including contact information and the necessary proof of purchase.
- Resolution of Warranty Claims: An explanation of what happens when your warranty claim is approved, whether it's repair, replacement, or a refund.
- Additional Information: Details about the non-transferability of warranties, the importance of following care and maintenance instructions, and the duration of implied warranties.
- Our Commitment: Assurance that we are dedicated to providing you with quality products and excellent customer service.
Your Complete Resource
This guide is your complete resource for understanding, maintaining, and protecting your investment in outdoor furniture from Atleve. We encourage you to read through this guide, familiarize yourself with the maintenance tips and warranty coverage, and reach out to our customer service team if you have any questions or need further information.
Thank you for choosing Atleve for your outdoor furniture needs. We look forward to helping you enjoy your outdoor spaces to the fullest, year after year.
Proper maintenance of your outdoor furniture is essential to ensure it remains in excellent condition, extends its lifespan, and continues to enhance your outdoor living space. To help you keep your outdoor furniture looking and performing its best, we've put together this maintenance guide with care and cleaning instructions.
General Maintenance Tips
- Regular Cleaning: Clean your outdoor furniture regularly to remove dust, dirt, and debris. Use a soft brush, cloth, or sponge and a mild soap or a specialized outdoor furniture cleaner. Rinse thoroughly with water.
- Protective Covers: Consider using protective covers when your furniture is not in use to shield it from the elements. This is particularly important during the off-season or in harsh weather conditions.
- Store Cushions: If your furniture has cushions, store them indoors or in a dry, ventilated area when not in use to prevent moisture and mildew.
- Check Hardware: Inspect and tighten any loose screws, bolts, or fasteners periodically to maintain the structural integrity of your furniture.
- Rotate Furniture: If possible, periodically rotate or reposition your outdoor furniture to ensure even wear and sun exposure.
Specific Materials Care
Please note that these care instructions may vary based on the specific materials used in your outdoor furniture.
Wood Furniture:
- Clean and oil wooden furniture with a suitable wood cleaner and protector.
- Sand and refinish any rough or weathered areas as needed.
- Avoid placing wooden furniture directly on damp surfaces.
Metal Furniture:
- Prevent rust by keeping metal furniture dry and applying a rust-resistant coating if necessary.
- Clean with a metal cleaner and wax to maintain its appearance.
Wicker and Rope Furniture:
- Clean wicker and rope with a soft brush or vacuum cleaner.
- Check for loose or frayed strands, and repair or replace as needed.
Aluminum and Stainless Steel Furniture:
- Clean with a mild soap and water solution.
- Remove scratches with a fine-grade sandpaper and touch up with matching paint.
Plastic and Resin Furniture:
Clean with a mild detergent and water.
Remove stains with a mixture of baking soda and water or a specialized cleaner.
Stone and Concrete Furniture:
Clean with a pH-neutral stone cleaner.
Sealing stone or concrete furniture may be necessary to prevent staining and weathering.
Glass and Acrylic Furniture:
Clean glass and acrylic surfaces with a glass cleaner to maintain clarity.
Fabric and Cushions:
Follow the manufacturer's care instructions for specific fabric types.
To prevent mold and mildew, allow cushions to dry thoroughly after cleaning or exposure to rain.
Umbrellas and Shade Structures:
Regularly clean the fabric with a mild detergent.
Store umbrellas in a closed position or use an umbrella cover when not in use.
Teak Furniture:
Teak can naturally weather to a beautiful silver-gray patina. If you prefer to maintain the original color, use teak oil or sealer.
Always refer to the care and maintenance instructions provided by the manufacturer, as specific recommendations may vary.
By following these guidelines, you can ensure that your outdoor furniture remains in excellent condition and provides many years of enjoyment.
Proper maintenance will also help preserve any applicable warranties.
At Atleve, we take pride in providing our customers with high-quality outdoor furniture that is designed to withstand the elements and enhance your outdoor living space. We are confident in the durability and craftsmanship of our products, and we want to ensure that your outdoor furniture purchase meets your expectations. To give you peace of mind, we offer the following warranty for our outdoor furniture collections.
Limited Warranty Coverage
Atleve provides a limited warranty on our outdoor furniture collections. This limited warranty covers the following aspects of your outdoor furniture:
Frame and Structure: We warranty the frame and structural integrity of our outdoor furniture for a period of [5 years], starting from the date of purchase.
Finishes and Coatings: We warranty the finishes and coatings against peeling, blistering, or other manufacturing defects for a period of [3 years], starting from the date of purchase.
Cushions and Fabric: We warranty the fabric and cushions against manufacturing defects for a period of [1 years], starting from the date of purchase.
Wicker and Rope: We warranty the wicker and rope elements against manufacturing defects, including unraveling, fading, or breakage, for a period of [3 years], starting from the date of purchase.
Warranty Exclusions
This limited warranty does not cover:
- Normal wear and tear.
- Damages caused by misuse, neglect, or improper care of the furniture.
- Damages caused by exposure to harsh weather conditions not consistent with recommended usage.
- Damages resulting from alterations, unauthorized repairs, or modifications.
- Acts of nature, including but not limited to fire, flood, or earthquake.
- Commercial use of residential furniture.
- Frozen Explosions of Aluminum Tubes: This warranty does not cover damages caused by frozen water expanding inside aluminum tubes, particularly when the furniture is not used in an upright position as designed, allowing water to properly drain from the tubing. To avoid this, please ensure your furniture is used and stored as intended.
Making a Warranty Claim
If you believe that your outdoor furniture is covered under this limited warranty and you wish to make a claim, please follow these steps:
Contact Atleve Customer Service at Etik@atleve.com within the warranty period.
Provide proof of purchase, including the date and location of purchase.
Describe the issue or defect in detail, and provide photographic evidence if possible.
Our customer service team will guide you through the claim process, which may include inspections or repair requests, depending on the nature of the claim.
Resolution of Warranty Claims
If your claim is approved under this limited warranty, Atleve will, at its discretion:
- Repair the furniture.
- Replace the furniture or affected parts with the same or similar products.
- Provide a refund for the original purchase price.
Additional Information
This limited warranty is non-transferable and applies to the original purchaser of the furniture. It is important to follow the care and maintenance instructions provided with your furniture to ensure it remains in good condition.
Please note that any implied warranties, including those of merchantability and fitness for a particular purpose, are limited in duration to the duration of this limited warranty.
Atleve reserves the right to amend or cancel this limited warranty at any time.
If you have any questions or need more information about this limited warranty, please contact our customer service team.
Thank you for choosing Atleve for your outdoor furniture needs. We are committed to providing you with quality products and excellent customer service.
Outdoor Cushion Maintenance: Keeping Your Water-Repellent Cushions in Top Shape
Your outdoor cushions are a vital part of your relaxation space. To ensure they stay comfortable and appealing, it's crucial to maintain them properly.
While outdoor cushions are designed to be water-repellent, it's essential to give them some extra care to maintain their performance. In this guide,
we'll walk you through the steps to keep your water-repellent outdoor cushions in top shape without the need for machine washing.
Step 1: Regular Brushing
Materials Needed:
- Soft-bristle brush
- Mild soap
- Water
- Bucket
1. Start by removing the cushions from your outdoor furniture.
2. Use a soft-bristle brush to gently remove surface dirt, dust, and debris. Brush in the direction of the fabric's weave.
3. If there are specific stains or spills, mix mild soap with water in a bucket to create a soapy solution.
4. Dip the brush into the soapy solution and gently scrub the stained areas.
5. Rinse thoroughly with clean water to remove soap residue.
*Warning*: Never machine wash your outdoor cushions,
As this can destroy the cushion liner and compromise the water-repellent properties. Machine washing cannot ensure that the cushion will remain water-repellent.
Step 2: Spot Cleaning
Materials Needed:
- Mild soap
- Water
- Soft cloth or sponge
1. For stubborn stains or spots, create a mild soap and water solution.
2. Dampen a soft cloth or sponge with the soapy solution.
3. Gently blot the stained area without rubbing or scrubbing to avoid damaging the fabric.
4. Rinse with clean water and blot dry with a clean, dry cloth.
Step 3: Air Drying
1. After cleaning, let the cushions air dry completely in a well-ventilated area.
2. Do not place the cushions in direct sunlight for extended periods, as this can cause fading.
Step 4: Brushing and Fluffing
1. Once the cushions are dry, use the soft-bristle brush to fluff and restore the fabric's texture.
2. Brush in the direction of the fabric's weave to maintain its appearance.
Step 5: Store Properly
1. If you're not using the cushions for an extended period or during the off-season, it's best to store them in a dry, well-ventilated area.
2. Avoid placing heavy objects on top of the cushions, as this can lead to compression and loss of fluffiness.
By following these simple steps, you can maintain the water-repellent properties of your outdoor cushions and enjoy their comfort and appeal for years to come. Remember that prevention is key, so try to avoid spills and stains whenever possible.
Proper care and maintenance not only keep your outdoor cushions in great condition but also extend their lifespan. With the right care, you'll continue to enjoy your outdoor living space in comfort and style.
*Warning*: Never machine wash your outdoor cushions,
As this can destroy the cushion liner and compromise the water-repellent properties. Machine washing cannot ensure that the cushion will remain water-repellent.